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Shipping policy
Shipping Policy
Last Updated: Nov 23, 2024
At Eden's Sweets, we are committed to ensuring that your treats arrive fresh and in perfect condition. Please review our shipping policy to understand how we handle orders and deliveries.
1. Order Processing
- Processing Time: Orders are typically processed within [X] business days (excluding weekends and holidays) after payment is confirmed.
- Special Orders: Custom or large orders may require additional processing time. You will be notified if this applies to your order.
2. Shipping Rates
- Shipping rates are calculated at checkout based on the shipping address, package weight, and selected shipping method.
- Free shipping offers, if applicable, will be clearly indicated during checkout.
3. Delivery Times
- Estimated delivery times vary based on the shipping destination and method selected. Delivery estimates are provided at checkout but are not guaranteed.
- Delays may occur due to weather, holidays, or unforeseen circumstances.
4. Shipping Destinations
- We currently ship to [list countries or regions, e.g., Canada and the United States].
- International shipping availability and rates may vary. Customs duties, taxes, and other fees are the responsibility of the customer.
5. Perishable Items
- As our products are perishable, we recommend selecting an expedited shipping option to ensure timely delivery.
- We are not responsible for delays caused by the shipping carrier or for products that spoil due to delays or incorrect address information.
6. Address Accuracy
- Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or lost shipments due to incorrect or incomplete address information.
7. Shipping Notifications
- You will receive a confirmation email with tracking information once your order has shipped.
- Please monitor the tracking link for updates on your delivery.
8. Delivery Issues
- Lost or Stolen Packages: We are not responsible for packages marked as delivered by the carrier but are lost or stolen after delivery. Please contact the shipping carrier directly to resolve such issues.
- Damaged Packages: If your package arrives damaged, please notify us within 24 hours of delivery. We may require photos of the damaged items to assist in resolving the issue.
9. Returns and Refunds
- All sales are final. We do not offer refunds or returns on shipped orders. For more information, please refer to our Refund Policy.
Thank you for choosing Eden's Sweets. We appreciate your business and strive to provide you with the best possible shipping experience!